Privacy and Data Policy

This Privacy Policy explains how Fansbet collects, uses, stores and protects personal information when you create an account, place wagers or use our site and mobile services in Canada. We take your privacy seriously and provide this page to help you understand what data we collect, why we collect it, and the choices available to you.

Types of Data We Collect

We collect information that helps us operate your account, process transactions and maintain a safe gaming environment. Data we collect falls into three main categories - personal data, technical data and transactional data.

Personal Data

Personal data includes information you provide when registering or verifying your identity - for example your full name, date of birth, email address, phone number and residential address. We also collect identity documents and proof of address when you complete verification for withdrawals or account security. This information is used to confirm eligibility, prevent fraud and meet our internal verification checks.

Technical Data

Technical data includes device details, IP address, browser type, operating system, and information about how you interact with our site and apps. We also log timestamps and session data to help troubleshoot issues, improve performance and detect suspicious activity.

Transactional Data

Transactional data covers deposits, withdrawals, bet history, game activity and payment method details. We retain the minimum payment information needed to process transactions - for example masked card numbers or payment processor references - and we do not store full payment credentials on our systems.

Use of Information

We use collected data to operate your account, process deposits and withdrawals, verify identity, prevent fraud and comply with internal risk checks. Data also helps us provide customer support, resolve disputes and maintain site safety. Where permitted, anonymized data may be used for reporting, analytics and product improvements.

Data Protection Practices

We maintain technical and organisational measures to protect your information from unauthorised access, disclosure or loss. These measures include encrypted connections, access controls and regular security reviews. Access to personal data is restricted to staff and service providers who need it to perform their duties.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, keep you logged in, and understand site usage. Some cookies are essential for security and account functions. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality.

User Rights

Depending on applicable law, you may have rights to access, correct or request deletion of your personal data. You can also object to certain processing activities or request restriction of processing. We will respond to valid requests in line with applicable privacy rules.

Access, Correction and Deletion

To access or update your information, sign in to your account and use the profile or verification sections. If you need assistance or wish to request deletion, contact our support team and provide necessary details to verify your identity. Certain records may be retained to meet internal policies and legal obligations.

Information Sharing and Third Parties

We may share data with payment processors, identity verification providers, security partners and other service providers that perform services on our behalf. We require these partners to protect your data and use it only for the purposes we specify. We do not sell your personal information.

Privacy Policy Updates

We may update this policy to reflect operational changes. When material changes occur we will notify you through the site or by email. Continued use of our services after changes indicates acceptance of the revised policy.